Below are the typical questions a client might ask during all the stages of an outsourcing process. If you have other questions please do not hesitate to contact us.
1. What is outsourcing?
Outsourcing is the transferring of internal business functions, plus any associated assets, to an external supplier or service provider who offers a defined service for a specified period of time, at an agreed price.
2. What is OHS?
OHS is short for Occupational Health and Safety. Health is mainly concerned with the health of employees at their workplace but increasingly also outside the workplace. Safety is concerned with the safety at work and outside work and deals primarily with the risk, awareness and avoidance of accidents.
3. Are you flexible enough to adapt to our special needs or do they only work according to a fixed set of processes? Will the service be flexible and innovative enough if our business changes?
Premiro 's outsourcing solution offers built in flexibility in four areas:
- Industry
- Company size
- Service Category: regulatory compliance, industry best practice, etc.
We are flexible enough to match needs in the short term and adjust further if your business grows or declines.
4. Do you have the OHS skills that we need now and in the future?
As an outsourcing service provider specialising in OHS we definitely have the OHS skills. OHS is what we do. If we do not have the skills we will partner with other companies to acquire these skills. Our training programme ensures our employees are always up-to-date with the latest OHS knowledge.
5. Will you be able to make savings compared to doing it in-house?
We believe in developing a partnership concept. The partnership is an arrangement where the focus is as much on continuous improvements as on pure cost savings. We will not only look at cost savings regardless of the level of service.
6. How will your service levelbe compared with our current service level?
Again,Premiro believes in developing a partnership concept. The partnership is a value added arrangement where the focus is as much on continuous service level improvements as on pure cost savings.
7. What is your personnel policy and how will this affect our people?
During the early stages of an outsourcing agreement staff will naturally have doubts about their future careers, future opportunities etc. As soon as an outsourcing agreement is announced special attention will be paid to all staff that might be affected to avoid unnecessary confusion. Information workshops and meetings will be held so everybody has the chance to express his or her views. With our employees being in a critical role we have to focus on training well-qualified and motivated employees. This is the most critical success factor for us.
8. Will you make sure that we do not lose the expertise and control necessary to maintain and develop the OHS functions and the business in general?
You only “lose” the know-how that is transferred, but your managers will continue to have access to the skills of its former employees. We suggests frequent meetings throughout the contract to address this issue. It is an important responsibility at all times to fully understand and review all the processes and know-how outsourced.
9. Is it in our best interest for the work to be done in the existing premises or for it to be done elsewhere?
The nature of some OHS processes command a personal presence on your site. You simply cannot do this work elsewhere. Other processes can benefit from being moved elsewhere. This decision will depend on employees preferences, cost savings or service improvements.
10. How much of the currently employed staff does you keep at the end of the transition?
This will vary according to the needs of our clients, but our initial approach is to keep all of the current staff and only bring in our own staff if required. Once the transition is completed projects will be set up to look at potential improvements and cost savings.
11. Do you retain the existing systems, transfer them to its own systems or create new systems?
During and after the transitionwe will look at current systems and determine their efficiency. Depending on the output of the analysis a joint decision will be made what to do with the current systems.
12. What can we do if we want to take the service back?
The best solution is to built an exit strategy – “get-out-clause” - into the contract.
13. How much disrupting business will there be during the transition?
A transition will be a change to the employees, systems and work processes and this carries with it certain risks. The transfer will also carry risks of disruption to services. Premiro and the client must carry out their own risk assessment studies. The risks are to be part of the transition plan.
14. How do we make sure confidential information stays within the company?
This is a critical question in any outsourcing agreement. In most cases the loss of confidential information is not due to outsourcing or systems with poor security, but to employees wanting to harm their employer. Employees you can trust is the best way of mitigating this risk.
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We provide integrated OHS services to clients in Romania and abroad.
BUSINESS CHALLENGE
Complexity, uncertainty and change are common within all business functions. We can assist businesses in identifying, assessing, and mitigate risks and increase your ability to meet your objectives.
Our company offers occupational health and safety business process consultancy and outsourcing for organisations, to reduce cost while at the same time improving their health and safety performance.
Our consultancy team has over 15 years experience, across a wide range of industries. Our relationships and customer service ethic is at the core of all our projects. This commitment doesn't differ, regardless of business size or budget.